Refund & Cancellation Policy
Effective Date: July 2026 • Billing Service Level Rules
Thank you for choosing RestaurantOS as your restaurant management and self-ordering platform. We strive to provide a reliable, premium service to help run your dining spots. This policy outlines subscription cancellations, billing disputes, and refund rules.
1. Free Trial Period
Newly registered restaurants receive a 14-day Free Trial to explore all dashboard, menu catalog, and table QR code features.
No credit card details are collected during signup, ensuring you are not charged automatically when the trial expires.
To continue using the service after the 14-day trial, you must choose a subscription plan tier and configure payment.
2. Cancellation Policy
Cancel Anytime: You can cancel your RestaurantOS subscription at any time directly through the Manage Billing & Subscriptions link in the Admin settings panel.
Service Continuance: Upon cancellation, your workspace and table ordering portals will remain active until the end of your current billing period (monthly or annual), after which your access will be downgraded or suspended.
3. Refund Eligibility
No Prorated Refunds: RestaurantOS operates as a fixed tier-based subscription application. Since you can cancel at any time, we do not offer prorated refunds for mid-billing cycle cancellations or unused days in a billing cycle.
Exceptions & Double Charging: If a technical error occurs during payment processing (e.g. your credit card is charged twice for a single renewal due to gateway lag), we will refund the duplicate charge in full.
Verification Rejections: If your restaurant profile fails our admin verification security checks after you purchased a subscription, you are eligible for a 100% refund of your initial payment.
4. Refund Claim Process
To request a refund for gateway errors or duplicate charges, please email our billing desk at restaurantos@navneettechlabs.com or contact us via WhatsApp at +91 75820 21281.
Please provide the following details:
1. Your Registered Email Address
2. Workspace Name
3. Razorpay Payment ID or Transaction Receipt
Verified refund requests are processed within 5 to 7 business days and will be credited back to your original payment method.
5. Billing Support & Contact
For any queries regarding invoicing, subscription tiers, or payment failures, reach out to our team:
WhatsApp Support: +91 75820 21281
Billing Email: restaurantos@navneettechlabs.com / official@navneettechlabs.com