Frequently Asked Questions

RestaurantOS is a complete, multi-tenant operating system designed by Navneet Tech Labs. It replaces old paper menus and legacy POS billing machines with modern features like dynamic AI-powered menu imports, waiter call alerts, instant contactless QR table self-ordering, digital receipts, and real-time kitchen display screens (KDS) to streamline dining operations.

Not at all. RestaurantOS works 100% in the web browser. Customers scan the unique QR code on their dining table using any standard smartphone camera or Google Lens to view the menu, add items, and place orders instantly without any downloads.

Yes, our system works seamlessly with standard thermal printers via Bluetooth, Wi-Fi, or USB. It prints order tickets, kitchen receipts, and bills automatically, keeping your kitchen and service staff aligned.

You can upload an image or PDF of your physical menu, and our built-in OCR/AI importer will parse categories, dish names, descriptions, pricing, and dietary tags (Veg/Non-Veg) in seconds, saving you hours of manual typing.

While our primary support and core operations are based in India, we welcome signups from the United States, United Kingdom, Canada, Australia, United Arab Emirates, and other countries globally. Feel free to contact our onboarding support at +91 75820 21281.

Yes, we offer a 14-day free trial sandbox for new owners. You can set up your workspace, add menu categories, print test table QR codes, and simulate live orders before choosing a subscription plan.

All paid plans are billed monthly. We do not currently offer annual billing, but may introduce it in the future with a discount. You can cancel or change your plan at any time.

Yes. You can upgrade or downgrade from your Restaurant Settings page at any time. Upgrades take effect immediately. Downgrades take effect at the end of your current billing cycle.

You will not be able to create additional tables beyond your plan limit. Existing tables and orders will continue to work normally. Upgrade your plan to add more tables.

No. All plans are month-to-month with no cancellation fees or long-term contracts. You can cancel anytime from your dashboard.

Yes, we integrate with Razorpay. Customers can pay directly from their phone using UPI, credit/debit cards, Netbanking, or mobile wallets. Funds are settled directly to your merchant account.

Yes. RestaurantOS is built from the ground up to support multi-tenant, multi-outlet chain restaurants. You can switch between outlets from the admin dashboard and manage specific menus, staff permissions, and analytics for each branch.

Yes. All sensitive data (including payment tokens, user PII, and credentials) is encrypted at rest using server-side AES-256-GCM. We enforce strict tenant separation so that data is never leaked between restaurant databases.

You can reach out to our legal compliance and technical support desk via email at restaurantos@navneettechlabs.com or official@navneettechlabs.com, or directly call/message us on WhatsApp at +91 75820 21281.