Frequently Asked Questions

RestaurantOS is a cloud-based restaurant and cafe management software built by Navneet Tech Labs. It replaces paper menus, legacy POS billing machines, and handwritten KOT slips with modern features like QR-based self-ordering, live kitchen display screens (KDS), AI-powered menu digitization, role-based staff management, and real-time analytics — all accessible from any browser without installing an app.

No. RestaurantOS works 100% in the web browser. Customers scan the unique QR code on their dining table using any standard smartphone camera or Google Lens to view the menu, add items, and place orders instantly — no downloads, no sign-ups, no friction.

Yes. RestaurantOS works with standard thermal printers via Bluetooth, Wi-Fi, or USB. It prints order tickets, kitchen receipts, and bills automatically, keeping your kitchen and service staff synchronized without any manual intervention.

Our primary support and operations are based in India, but we welcome signups from the United States, United Kingdom, Canada, Australia, United Arab Emirates, and other countries globally. Contact our onboarding team at +91 75820 21281 for international setup assistance.

Yes. We currently offer a 3-month free trial with no setup fees for new restaurants. You can set up your full workspace, add menu categories, generate table QR codes, and process live orders before choosing a paid plan. No credit card required to start.

QR code ordering lets customers scan a code at their table to view a digital menu and place orders directly from their phone. In RestaurantOS, each table gets a unique, cryptographically signed QR code. When scanned, it opens a full menu with photos, descriptions, dietary tags, and prices. The customer selects items, reviews their cart, and submits the order — which instantly appears on the kitchen display with an audio alert. No app download needed, no waiting for a waiter.

A kitchen display system (KDS) is a digital screen that replaces printed order tickets in a restaurant kitchen. RestaurantOS includes a built-in live KDS that shows incoming orders in real-time with audio alerts, auto-prioritizes them by time, and lets kitchen staff update preparation status. Customers see live status updates on their phone, and owners get preparation time analytics.

The AI Menu Importer lets you digitize an existing paper menu instantly. Upload a photo or PDF of your physical menu, and the OCR/AI engine automatically parses dish names, prices, categories, and dietary tags (Veg/Non-Veg/Vegan). The result is a complete digital menu ready to edit and publish — saving hours of manual data entry.

RestaurantOS is designed as a lightweight, affordable POS alternative specifically for Indian restaurants. Unlike traditional POS systems that require expensive hardware and multi-year contracts, RestaurantOS is entirely web-based — it runs on any device with a browser. Plans start at ₹0 (free tier with 4 tables), with no hardware investment required. It includes QR ordering, kitchen display, menu management, staff management, and analytics out of the box.

Yes. RestaurantOS is built from the ground up to support multi-tenant, multi-outlet chain restaurants. On the Enterprise plan, you can manage separate menus, staff permissions, and analytics for each branch from a single admin dashboard. You can switch between outlets instantly without logging in and out.

RestaurantOS pricing starts at ₹0 (free forever for up to 4 tables and 1 staff account). Paid plans are ₹699/month (Starter — 15 tables), ₹1,499/month (Business — 50 tables with AI menu scanner and website builder), and ₹6,999/month for Enterprise (unlimited tables and multi-branch). All plans are month-to-month with no long-term contracts and no cancellation fees.

All paid plans are billed monthly. We do not currently offer annual billing, but may introduce it in the future with a discount. You can cancel or change your plan at any time from your dashboard.

Yes. You can upgrade or downgrade from your Restaurant Settings page at any time. Upgrades take effect immediately with access to new features. Downgrades take effect at the end of your current billing cycle.

You will not be able to create additional tables beyond your plan limit. All existing tables and orders will continue to work normally. Upgrade your plan to unlock more tables.

No. All plans are month-to-month with no cancellation fees or long-term contracts. You can cancel anytime from your dashboard.

Yes. RestaurantOS integrates with Razorpay for secure payments. Customers can pay directly from their phone using UPI, credit/debit cards, Netbanking, or mobile wallets. Funds are settled directly to your merchant account.

Yes. All sensitive data including payment tokens, user PII, and credentials is encrypted at rest using AES-256-GCM. RestaurantOS enforces strict multi-tenant data isolation — your restaurant's data is never visible to or accessible by any other tenant on the platform. All API endpoints are rate-limited and throttled to prevent abuse.

You can reach our team via email at restaurantos@navneettechlabs.com or official@navneettechlabs.com. For the fastest response, message us directly on WhatsApp at +91 75820 21281. You talk directly to the team that builds the product — no call-center runaround.