From scan to serve in 4 steps

Here is how RestaurantOS simplifies the entire ordering and fulfillment loop — from the diner's phone to your kitchen display to the bill.

Step 01

Scan QR Code

Customer scans the unique code at their table. No app download needed.

For Diners

Open your phone camera, point it at the QR code on the table. A menu instantly loads in your browser — no downloads, no sign-ups.

For Kitchen Staff

Nothing happens yet on your end. The system is waiting for an order from this table.

For Owners

A new table session is created with a cryptographically signed token. You can track occupancy in real-time on the dashboard.

Step 02

Full digital menu with photos, descriptions, and dietary tags. Add to cart seamlessly.

For Diners

Browse categories, see photos and descriptions, filter by Veg/Non-Veg, add items to cart. Review your order and submit.

For Kitchen Staff

Still quiet — the order hasn't been placed yet. No premature alerts or noise.

For Owners

You can see menu engagement analytics: which dishes are being viewed, added to cart, or abandoned.

Step 03

The order appears instantly on the kitchen display with an audio alert and priority queue.

For Diners

You see a confirmation with your order number. The status shows 'Preparing' with a live progress tracker.

For Kitchen Staff

An audio alert fires. The order appears on your kitchen display, sorted by time. Tap to mark items as being prepared.

For Owners

You see the new order in your live feed. Average preparation time starts tracking. Staff activity is logged.

Step 04

Real-time status updates. The customer knows exactly when the food is ready.

For Diners

Your phone shows 'Ready for Pickup' or 'Being Served.' You see the total bill with a breakdown.

For Kitchen Staff

Mark the order as completed. It moves out of the active queue. On to the next one.

For Owners

Table session metrics are logged: order value, preparation time, customer satisfaction. Revenue updates in real-time.